Our first contact with Marcello was through Butlers Chartered Accountants, Ballarat.
Communication from the start was friendly, understanding and patient.
We have time constraints that come with running a trade business and a large family, Marcello was always understanding and patient with our response time.
With our insurance application, Marcello was always highly proficient, excellent at presenting quality products that was best tailored to our situation and needs.
The process for us was flawless and when the time came to making a claim, we were in strong capable hands and relived of all the stress for what could have been a far more serious situation had we not had income protection.
The entire process, from application to claim, has been uncomplicated. We have been able to continue run our business and family household whilst we recover from injury.
We hope to continue our business relationship with Marcello and staff long into the future.