In 2014 a biopsy identified a small amount of cancer. I thought nothing of it.
In a review of my insurances with Chris, I mentioned it. He asked me for the pathology report. Several times.
When I finally gave it to him, he submitted to my insurers who advised that, prima facie, it was claimable under my trauma policies.
Chris and his team worked tirelessly on the claim, dealing with two insurers and several doctors to have the claims paid.
As a bonus, he also identified that I could also claim under my income protection policy!
I cannot recommend Chris and his team highly enough for getting me to claim in the first place, and for their professionalism and persistence in managing my claim.